We hope you love what you ordered from threefriendsapparel.com and want you to be fully satisfied with every item you purchase. If you are not satisfied, you may return the item(s) for a refund of the purchase price subject to these guidelines.
Note that shipping charges are not refundable.
Note that sale merchandise discounted 50% or more are considered final sales and cannot be returned.
We will gladly accept returns of online purchases, with original receipt (your packing slip/invoice), we will honor a refund in the original form of payment within 30 days of purchase. Items must be unworn and have price tickets attached. Washed or worn merchandise cannot be returned or exchanged unless defective. If you do not have your original receipt, please contact Customer Service at 1-855-93FRIENDS (855-933-7436).
SHIPPING MADE SIMPLE: 3 THINGS YOU NEED KNOW!
1. WE SHIP VIA UPS AND USPS TO ANYWHERE IN THE UNITED STATES; INTERNATIONAL SHIPPING INFORMATION CAN BE FOUND HERE.
2. (US ONLY) SHIPPING ON ORDERS UNDER $75.00 COSTS $6.00, AND ARRIVES WITHIN 5-10 BUSINESS DAYS FROM THE DATE ORDER WAS PLACED.
3. TWO-DAY SHIPPING IS AVAILABLE (TO ANYWHERE IN THE USA) FOR $17.95 AND ARRIVES WITHIN 3 BUSINESS DAYS
RETURNS AND EXCHANGES MADE SIMPLE: 6 THINGS YOU NEED TO KNOW!
1. ITEMS RETURNED WITHIN 30 DAYS, FROM THE DATE YOUR ORDER WAS SHIPPED, ARE ELIGIBLE FOR A FULL REFUND OF THE PURCHASE PRICE. (Please note: shipping and handling charges are non-refundable, and you must return the items ordered in error at your own expense).
2. YOU MAY ALSO RETURN AN ITEM WITHIN 90 DAYS FROM THE DATE YOUR ORDER SHIPPED FOR STORE CREDIT TO WWW.THREEFRIENDSAPPAREL.COM. (Please note: shipping and handling charges are non-refundable/not-credited, and you must return the items ordered in error at your own expense).
3. IF YOU ORDERED THE WRONG SIZE IN ERROR, WE SIMPLY ASK THAT YOU SUBMIT A RETURN REQUEST USING THE LINK BELOW, AND PLACE A NEW ORDER FOR YOUR DESIRED ITEMS. (Please note: shipping and handling charges are non-refundable, and you must return the items ordered in error at your own expense so double check our Sizing Chart or consult with a member of our customer service team if you are unsure of the size you should select).
4. IN ORDER TO BE ELIGIBLE FOR EITHER A FULL REFUND OR CREDIT, THE ITEM(S) MUST MEET ALL OF THE FOLLOWING REQUIREMENTS: UNWORN, UNALTERED, UNWASHED, UNDAMAGED, FACTORY-ATTACHED-TAGS STILL ON THE GARMENT(S), AND ORIGINAL PACKAGING NEEDS TO BE INCLUDED.
5. IF WE SENT YOU THE WRONG-SIZE, WRONG-ITEM, A DAMAGED PRODUCT, PLEASE ACCEPT OUR SINCEREST APOLOGIES, AND KNOW THAT WE WILL MAKE THINGS RIGHT; INCLUDING BUT NOT LIMITED TO: COVER SHIPPING OF ANY REPLACEMENTS OR RETURNS, SPEEDILY PROCESS A REFUND OR EXCHANGE, AND VIRTUALLY HUG YOU TO MAKE IT ALL BETTER :)
6. TO MAKE A RETURN OR EXCHANGE, YOU MUST FIRST SUBMIT YOUR REQUEST AT OUR RETURNS PAGE USING THE FOLLOWING LINK: CLICK HERE TO SUBMIT A RETURN