Frequently Asked Questions

Q. I would like to sell Three Friends Apparel in my store. How do I do that?
That would be great, we LOVE new retail partners! Send us an email at loren.threefriends@gmail.com or visit the Wholesale section for more info.


Q. Do you attend trade shows?
Yes we and our Three Friends Representatives attends trade shows all year round! You can see a list of Trade Shows that we attend by visiting the Wholesale section

Q. How can I be notified when your next season launches?
Lots of ways! Just follow us on InstagramTwitter and become a fan on Facebook, or fill out the newsletter post at the bottom of the homepage. We post updates, contests and giveaways frequently. We also encourage you to visit our retailers world-wide and online as well. Find them here.

Q. How do I know what size to order?
Click here for a complete guide to how our clothing and accessories measure up! If you are in doubt, buy a size larger. If you have any questions, or can’t decide between 2 sizes, please give us a call or shoot us an email. Our clothing runs full size since they are made of cotton so during the design process we take that into consideration so that after clothes are washed and dried to fit. 

Q. What sizes are in the Three Friends range?
Our merchandise starts at 12 months and goes up to size 16. Please see our size chart for more details.

Q. Do I have to set up an account to place an order?
Not at all. But you will need to provide an email address in order for us to send you the order confirmation and tracking information.

Q. How quickly will my order be processed?
All orders received before 12:00pm EST Monday-Friday are processed within 2 business days of payment verification. On occasion, during times such as large sales events, promotions, and holiday rush, there may be a slight delay in processing time. Your business is important to us, we will make every effort to process your order as quickly as possible.

Q. How are orders shipped?
All orders are shipped via USPS or UPS. All shipping addresses must be a physical location and not a PO Box in order to be delivered.

Q. Can I place an order on the site and pick it up myself (or send my drone)?
Sorry, not at this time. Just kick your feet up, and let us do all the work. 

Q. How do I return or exchange a product?
Your satisfaction is very important to us. If you are not completely satisfied please refer to our shipping and return policies and contact us and we will assist in getting your purchase exchanged or returned. 855-93FRIEND (855-933-7436) or email loren.threefriends@gmail.com

Q. What will my personal information be used for?
When creating an account and/or making a purchase you will be required to provide your name, address, phone number, and email address. This information is used to fulfill your request, contact you in the event we have questions, and periodically email you to keep you updated on promotions, new apparel introductions and events. At no time will this information be sold or shared with anyone outside of Three Friends. To OPT-OUT of receiving any digital or email communications you may do so by visiting our Email Privacy Statement.

 Please view our Privacy Statement and Email Privacy Statement.

Q.  I’m having trouble placing an order. I've followed the prompts, but the site seems to be down. Whom should I contact?
We're sorry you are having technical difficulties. Please contact us at 855-93FRIEND 
(855-933-7436) or email loren.threefriends@gmail.com and we would be happy to assist with your order.

Q. When I set up an account, will I receive snail mail or email newsletters?
We hope that you would like to be kept in the Three Friends loop! We love to keep our “friends” in the loop on what’s happening so we do send out email blasts to our online customers who opt to receive them. If you do not want to receive our newsletters, simply click the "unsubscribe" link in the email. We do not distribute or sell any email addresses or personal information. Everything is kept within our Three Friends family. Check out our Instagram, Twitter or Facebook pages as well to find updates, contests and giveaways.

Q. What if my question isn't answered here?
You are always welcome to call us at 
(855)933-7436 from 9am-5pm EST or email us at loren.threefriends@gmail.com. (this email needs to be set up)

Some sections that you might also find helpful for getting the answer to your questions are: Shipping & ReturnsPrivacy & Terms, and About Us.